Job Description
Join the Premier Team in Fresno!
We are currently seeking a dynamic and welcoming Front Desk Agent to become the face of The Howard Johnson Hotel. Located in the vibrant heart of the Central Valley, we pride ourselves on delivering exceptional hospitality experiences to every guest who walks through our doors. If you have a passion for service and a knack for creating memorable moments, we want to meet you.
As a member of our team, you will play a vital role in ensuring our guests feel at home from the moment they arrive. We offer a competitive benefits package, a supportive work environment, and opportunities for professional growth within our expanding property.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to guests upon arrival, ensuring a smooth check-in and check-out process.
- Guest Relations: Handle guest inquiries, requests, and complaints with patience and efficiency to ensure 100% guest satisfaction.
- Reservations Management: Manage room assignments, process reservations, and update the Property Management System (PMS) accurately.
- Operational Support: Assist with concierge services, including local recommendations, restaurant reservations, and transportation arrangements.
- Front Desk Operations: Process payments, handle cash and credit transactions, and balance daily reports.
- Maintenance Standards: Maintain a tidy and welcoming front desk area and lobby environment at all times.
- Team Collaboration: Communicate effectively with housekeeping, maintenance, and culinary teams to address guest needs promptly.
Qualifications
- Experience: Previous hospitality experience in a hotel or resort setting is preferred.
- Communication: Excellent verbal and written communication skills with a professional and friendly demeanor.
- Technical Skills: Proficiency in using computer reservation systems (e.g., Opera, Sabre, or similar) and MS Office applications.
- Flexibility: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Appearance: Professional appearance and grooming standards that align with our brand image.
- Problem Solving: Strong problem-solving abilities and the ability to remain calm under pressure.
- Education: High school diploma or GED equivalent required.