Job Description
Join the award-winning Grand Plaza Hotel in Fort Worth as a Front Desk Agent and deliver exceptional guest experiences in our vibrant downtown location. We're seeking a friendly, detail-oriented professional to serve as the first point of contact for our international clientele. This part-time role offers flexible scheduling and opportunities for career growth within our luxury hospitality brand.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle reservations, room assignments, and billing inquiries
- Process payments and manage cash drawer with 100% accuracy
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance departments for guest requests
- Maintain security protocols and guest confidentiality standards
- Assist with concierge services and local area information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Fort Worth attractions and transportation
- Flexible availability including nights, weekends, and holidays
- Valid Texas driver's license (for occasional errands)
- High school diploma or equivalent required