Job Description
Join the vibrant energy of Las Vegas as our Night Front Desk Agent! We're seeking a charismatic professional to manage our 24/7 guest services during overnight hours. You'll be the first point of contact for high-energy guests, ensuring seamless check-ins, resolving issues with finesse, and maintaining the luxury standards our renowned resort is known for. This role offers exclusive night-shift premiums and opportunities for career advancement within our hospitality empire.
Responsibilities
- Efficiently manage guest check-ins/checkouts during overnight hours (11 PM - 7 AM)
- Handle VIP reservations, room upgrades, and special requests with discretion
- Resolve guest complaints and emergencies using de-escalation techniques
- Maintain accurate shift logs and financial transaction records
- Coordinate with security and housekeeping teams for operational excellence
- Process payments and manage cash drawer accountability
- Execute emergency response protocols during overnight incidents
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proven ability to work independently with minimal supervision
- Exceptional conflict resolution and problem-solving skills
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Flexible availability including holidays and weekends
- Basic knowledge of Las Vegas attractions and transportation
- Valid Nevada Gaming Card (or willingness to obtain immediately)
- Ability to stand for extended periods and lift 25 lbs