Job Description
Join our award-winning team as a Front Desk Agent and be the heart of our luxury hotel experience! We're seeking charismatic individuals to deliver exceptional guest service during flexible shift schedules. Enjoy competitive pay, complimentary meals, and career advancement opportunities in the heart of Ohio's hospitality scene.
Why Join Us? • Flexible part-time shifts • Paid training • Employee discounts • Vibrant downtown location • Supportive team environment
Responsibilities
- Manage check-in/check-out processes with precision and warmth
- Handle guest inquiries via phone, email, and in-person
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
- Address guest concerns promptly and professionally
Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong communication and multitasking skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Proficiency with reservation systems (e.g., Opera)
- Basic math and cash handling abilities
- Positive attitude and problem-solving mindset
- Must be 18+ years old