Job Description
Are you a hospitality professional with exceptional communication skills? Join our award-winning team as a Front Desk Agent at Grandview Hospitality Group in Denver! This part-time position offers flexible shift work including evenings and weekends in a luxury downtown environment. You'll be the first point of contact for our discerning guests, delivering five-star service while managing check-ins, reservations, and concierge requests. If you thrive in fast-paced environments and take pride in creating memorable experiences, this role is your gateway to growth in the hospitality industry.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation modifications and inquiries with precision
- Provide local recommendations and arrange transportation/dining
- Resolve guest concerns promptly and escalate complex issues
- Maintain accurate records of guest interactions and payments
- Collaborate with housekeeping and security teams for seamless operations
- Execute shift handovers with detailed communication
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/holidays
- Valid Colorado driver's license preferred
- Basic knowledge of Denver attractions and transportation
- High school diploma or equivalent required
- Fluency in English; Spanish a plus