Job Description
Join our award-winning team at the heart of Washington D.C.'s vibrant hospitality scene! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences in our luxury boutique hotel. This part-time role offers flexible scheduling while allowing you to showcase your exceptional customer service skills in one of the world's most dynamic cities. Enjoy competitive pay, complimentary meal benefits, and opportunities for career advancement within our growing portfolio of premium properties.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm hospitality and efficiency
- Manage room reservations and optimize occupancy rates using our proprietary property management system
- Handle guest inquiries and resolve issues promptly to ensure satisfaction
- Process payments, maintain accurate financial records, and balance daily transactions
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Uphroom safety standards and emergency procedures
- Represent the hotel brand through professional appearance and conduct
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and problem-solving abilities
- Strong attention to detail and multitasking capabilities
- Flexible availability including evenings, weekends, and holidays
- Valid driver's license preferred (for valet coordination)
- Basic knowledge of D.C. attractions and transportation systems