Job Description
Are you a people person looking for an exciting opportunity in the heart of Las Vegas? The Grand Velvet Hotel & Spa is currently seeking enthusiastic Front Desk Agents to join our part-time team. We pride ourselves on delivering world-class hospitality, and we are looking for friendly, reliable individuals to welcome our guests and ensure their stay is unforgettable.
Why Join Us?
- No Experience Necessary: We provide comprehensive training for candidates eager to learn.
- Flexible Schedules: Perfect for students or those seeking work-life balance.
- Perks: Employee discounts on dining and spa services, uniform provided.
As the first point of contact for our guests, you will play a crucial role in setting the tone for their entire stay. If you have a positive attitude and a willingness to learn, we want to hear from you!
Responsibilities
- Greet and welcome guests warmly upon arrival, providing a memorable first impression.
- Check guests in and out efficiently using our Property Management System (PMS).
- Answer phone calls and respond to emails in a professional and timely manner.
- Handle guest inquiries, requests, and complaints with patience and a solution-oriented approach.
- Manage the front desk area, ensuring it remains clean, organized, and well-stocked.
- Process payments and manage cash transactions accurately.
- Assist with concierge services, including local recommendations and transportation arrangements.
Qualifications
- High school diploma or equivalent is preferred.
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation with a friendly and professional demeanor.
- Ability to work flexible shifts, including weekends and holidays.
- Basic computer proficiency and ability to learn new software quickly.
- Reliable transportation is required.
- Ability to stand for extended periods and lift light objects.