Job Description
Are you a charismatic individual with a passion for hospitality? The Denver Retreat is seeking a dedicated Front Desk Agent to join our vibrant team. We pride ourselves on delivering exceptional guest experiences in the heart of Colorado's capital. If you are looking for a role that offers flexibility, growth, and a supportive environment, we want to hear from you.
As a part of our front-line team, you will be the first impression for our guests. We value professionalism, energy, and a warm demeanor. Whether you are a student looking for a schedule that works around your classes or an experienced professional seeking a rewarding part-time opportunity, this is the perfect place to shine.
Responsibilities
- Greet and welcome guests with a smile, ensuring a positive first impression upon arrival.
- Manage check-in and check-out processes efficiently using our property management system.
- Handle incoming phone calls and emails with professionalism, directing inquiries to the appropriate departments.
- Assist guests with local recommendations, directions, and any special requests to enhance their stay.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments accurately and handle cash reconciliation at the end of shifts.
- Resolve guest complaints or issues promptly to ensure high levels of customer satisfaction.
Qualifications
- High school diploma or GED required; previous hospitality experience is a plus but not mandatory.
- Strong communication skills, both verbal and written, with a friendly and approachable tone.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Proficiency with computers and basic office software (Microsoft Office Suite).
- Professional appearance and grooming standards are essential.
- Must be able to stand for extended periods and lift up to 20 lbs.
- Valid driver's license preferred.