Job Description
Join the dynamic team at Grand Hotel Detroit and launch your hospitality career! We're seeking enthusiastic Hospitality Associates for entry-level positions with flexible shift schedules. Perfect for career starters, this role offers hands-on experience in guest services, operations, and team collaboration in Detroit's premier hotel environment. Enjoy competitive pay, comprehensive training, and opportunities for advancement in the thriving Michigan hospitality industry.
Responsibilities
- Deliver exceptional guest experiences through front desk operations, check-in/check-out procedures, and personalized service
- Manage room status updates and coordinate with housekeeping team for efficient turnarounds
- Handle guest inquiries via phone, email, and in-person with professionalism and problem-solving skills
- Assist with event setup, valet services, and lobby maintenance during assigned shifts
- Process payments, manage reservations, and maintain accurate guest records
- Collaborate with cross-departmental teams to ensure seamless guest experiences
- Adhere to safety protocols and brand standards during all shift operations
Qualifications
- High school diploma or equivalent required; hospitality certification a plus
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills with a guest-first mindset
- Ability to work flexible shifts including evenings, weekends, and holidays
- Basic computer literacy and comfort with reservation systems
- Physical stamina to stand for extended periods and lift up to 25 lbs
- Valid Michigan driver's license if valet duties assigned
- Positive attitude and commitment to teamwork in fast-paced environments