Job Description
Join our award-winning team at Grand Horizon Hotels Fresno as a Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences in California's Central Valley. This is your opportunity to grow in hospitality while enjoying competitive pay, comprehensive benefits, and a vibrant team environment. If you're passionate about service excellence and thrive in dynamic settings, apply today!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing operations with precision
- Resolve guest inquiries and concerns promptly while maintaining brand standards
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Process payments and maintain accurate financial documentation
- Utilize hotel management systems (Opera/PMS) efficiently
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- 1+ years hospitality or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in reservation systems and basic computer applications
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required