Job Description
Join the heart of luxury hospitality at Grand Horizon Hotels in downtown Chicago! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences in our AAA Four-Diamond property. This full-time role offers competitive compensation, comprehensive benefits, and career advancement opportunities in one of America's most dynamic cities.
As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and coordinating with premium hotel departments. Perfect for hospitality professionals who thrive in fast-paced environments and take pride in delivering exceptional service.
Responsibilities
- Deliver personalized guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, valet, and concierge teams for seamless operations
- Resolve guest concerns promptly using de-escalation and solution-oriented approaches
- Maintain accurate records in property management systems (Opera experience preferred)
- Upsell premium services, room upgrades, and local experiences
- Execute emergency procedures and security protocols as needed
Qualifications
- Minimum 2 years luxury hotel front desk or high-end customer service experience
- Proficiency with property management systems (Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations with grace
- Valid Illinois driver's license and clean driving record (for valet coordination)
- Knowledge of Chicago attractions and local transportation networks
- Flexible availability including nights, weekends, and holidays
- Professional appearance and polished business etiquette