Job Description
Join the dynamic team at Grandview Hotel Cleveland, where exceptional hospitality meets urban sophistication! We're seeking passionate Front Desk Agents to deliver unforgettable guest experiences in the heart of downtown. As the first point of contact, you'll embody our commitment to excellence while enjoying competitive pay, comprehensive benefits, and a vibrant work environment. Perfect for night owls and early birds alike – shift work required!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions to enhance guest stays
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hospitality or related field
- Exceptional communication and conflict resolution skills
- Proficiency with PMS systems (Opera/Micros experience a plus)
- Ability to work flexible shifts, nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Cleveland attractions and transportation