Job Description
Join the vibrant team at The Grand Pacific Hotel, a premier luxury destination nestled in the scenic beauty of San Diego. We pride ourselves on delivering world-class hospitality and creating unforgettable experiences for our guests. We are currently seeking a Front Desk Agent who is passionate about service excellence and eager to contribute to our warm and dynamic atmosphere.
Your Role
As a Front Desk Agent, you will be the first impression of our hotel. You will serve as the primary point of contact for our guests, ensuring their stay is seamless, comfortable, and memorable. We offer a competitive benefits package and a supportive work environment where your contributions are valued.
Why Join Us?
- Competitive pay and comprehensive benefits package.
- Opportunities for career advancement within a renowned hospitality brand.
- Employee discounts on dining and spa services.
- A collaborative and inclusive team culture.
Responsibilities
- Provide warm, professional, and efficient check-in and check-out services for all guests.
- Manage incoming phone calls and emails with a polite and helpful demeanor.
- Handle guest inquiries regarding local attractions, dining, and transportation.
- Resolve guest complaints and issues promptly to ensure 100% guest satisfaction.
- Process payments, manage folios, and reconcile daily financial transactions accurately.
- Maintain the cleanliness and organization of the front desk lobby and common areas.
- Assist with concierge services, including restaurant reservations and transportation arrangements.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience as a Front Desk Agent or Guest Services Representative (1+ years preferred).
- Proficiency in property management systems (e.g., Opera, Maestro) and MS Office suite.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible hours, including weekends, holidays, and nights.
- Must possess a professional appearance and a positive attitude.