Job Description
Join the vibrant hospitality scene in Seattle as a Front Desk Agent at Grandview Hotel Seattle! We're seeking a dynamic professional to deliver exceptional guest experiences during flexible shifts. Enjoy competitive pay, comprehensive benefits, and the opportunity to work in one of America's most exciting cities. If you thrive in fast-paced environments and excel at creating memorable moments, apply today to become part of our award-winning team!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments, manage billing discrepancies, and maintain cash drawer accountability
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Utilize property management systems to optimize room assignments and availability
- Upsell hotel amenities, dining options, and local attractions to enhance guest experiences
- Maintain a clean, organized front desk area with professional appearance standards
Qualifications
- Minimum 1 year experience in hotel front desk or customer-facing role
- Proficiency with property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak check-in/out periods
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Flexible availability to work evenings, weekends, and holidays
- Basic knowledge of Seattle attractions and transportation systems
- High school diploma or equivalent; hospitality certification preferred