Job Description
Are you a charismatic professional with a passion for creating unforgettable guest experiences? The Grand Phoenix Hotel is currently seeking a dedicated Front Desk Agent to join our prestigious team. We are looking for individuals who excel in a fast-paced environment and are eager to contribute to our culture of excellence.
As a key member of our front-of-house team, you will be the face of our brand, ensuring every guest feels valued and welcomed. We offer a competitive compensation package and a dynamic work environment in the heart of Phoenix.
Responsibilities
- Guest Relations: Greet and welcome guests in a warm, professional manner, ensuring a seamless check-in and check-out process.
- Operations Management: Handle all front desk operations efficiently, including answering phones, processing reservations, and managing room assignments.
- Shift Coverage: Work rotating shifts, including evenings, nights, and weekends, to ensure 24/7 coverage.
- Problem Resolution: Address guest inquiries and resolve complaints promptly and courteously to ensure high satisfaction levels.
- Financial Accuracy: Manage cash handling and credit card transactions with strict adherence to company policies and security protocols.
Qualifications
- Experience: Previous experience in hospitality or customer service is preferred.
- Availability: Must be available to work flexible shifts, including nights and weekends.
- Skills: Strong verbal communication skills and a professional demeanor.
- Technology: Proficiency in PMS software (e.g., Opera, Micros) is a plus.
- Education: High school diploma or GED required.