Job Description
Join our award-winning hospitality team at the Grand Philadelphia Hotel! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in the heart of Philadelphia. As the first point of contact, you'll embody our commitment to luxury service while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic environment. Apply today and become part of Philadelphia's premier hospitality destination!
Responsibilities
- Manage seamless check-in/check-out processes for hotel guests
- Handle reservations, room assignments, and payment transactions
- Respond to guest inquiries with prompt, personalized solutions
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management software (Opera) for daily operations
- Uphold brand standards through exceptional service delivery
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Valid Pennsylvania hospitality certification (or willingness to obtain)
- Fluency in English; Spanish proficiency a plus
- Flexible availability including nights, weekends, and holidays