Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're seeking passionate individuals to deliver exceptional guest experiences in the heart of Philadelphia. No prior experience required – we provide comprehensive training to ensure your success. Enjoy competitive pay, career advancement opportunities, and a vibrant work environment in one of America's most dynamic cities.
Responsibilities
- Warmly welcome and check-in/check-out guests with efficiency and professionalism
- Manage reservations and room assignments using our property management system
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold strict cleanliness and safety standards in public areas
- Assist with luggage and valet services as needed
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer literacy and comfort with learning new systems
- Positive attitude and customer service mindset
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible availability including nights, weekends, and holidays
- No prior hospitality experience required