Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in vibrant Dallas, TX! We're urgently seeking charismatic professionals to deliver exceptional guest experiences at our premium downtown location. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth in the heart of Texas' hospitality scene.
As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving guest inquiries, and coordinating with multiple departments. Shift work is required, including evenings, weekends, and holidays. If you thrive in fast-paced environments and possess exceptional communication skills, we encourage you to apply immediately!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle guest inquiries with professionalism and resolve issues promptly
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping, maintenance, and valet services
- Upsell hotel amenities and services to enhance guest experiences
- Maintain detailed records of guest preferences and special requests
- Assist with emergency procedures and safety protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year experience in front desk or customer service role
- Proficiency with hotel management systems (Opera, FOSSE)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, holidays
- Strong organizational skills and attention to detail
- Valid Texas driver's license (if required for valet coordination)
- Basic knowledge of Dallas area attractions and transportation