Job Description
Join our award-winning team at Oceanview Hospitality Group as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in our vibrant Long Beach location. This shift-based role offers competitive pay, comprehensive benefits, and career growth opportunities in the heart of Southern California's tourism hub. If you thrive in fast-paced environments and possess a passion for hospitality, we want to meet you!
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, inquiries, and billing via phone/in-person systems
- Resolve guest concerns promptly and maintain high satisfaction standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Execute shift handovers with detailed reporting
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems (e.g., Opera, RoomKey)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling accuracy
- Multilingual abilities (Spanish preferred)
- Valid California driver's license (if required for errands)
- High school diploma or equivalent