Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in downtown Minneapolis! We're urgently seeking a dynamic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of Minneapolis.
Responsibilities
- Greet and register guests efficiently with a warm, professional demeanor
- Handle reservations, room assignments, and billing transactions accurately
- Resolve guest inquiries and concerns promptly with exceptional service
- Coordinate with housekeeping, maintenance, and security teams
- Maintain detailed records of guest interactions and property status
- Process payments and manage cash drawer reconciliation
- Uphold brand standards through consistent cleanliness and organization
Qualifications
- 1+ years hospitality or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel management systems (e.g., Opera, PMS)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; college coursework a plus