Job Description
Welcome to the Grand Austin Hotel, where we redefine the art of hospitality. We are currently seeking a dynamic and service-oriented Front Desk Associate to join our award-winning team. This is an exciting entry-level opportunity for individuals looking to launch a career in the luxury hospitality industry. If you have a passion for customer service and a smile that lights up a room, we want to meet you.
As a Front Desk Associate, you will be the face of our brand, responsible for creating a memorable first impression for every guest. We offer competitive pay, comprehensive benefits, and a supportive environment where you can grow your skills in hotel management and guest relations.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests upon arrival and departure to set the tone for their stay.
- Guest Services: Efficiently manage check-in and check-out processes, including handling luggage, issuing room keys, and processing payments.
- Communication Hub: Answer incoming phone calls with a polite and professional demeanor, directing inquiries or taking messages accurately.
- Front of House Maintenance: Maintain the lobby, reception area, and common areas to the highest standards of cleanliness and visual appeal.
- Issue Resolution: Address guest complaints or special requests with empathy and professionalism, ensuring high satisfaction levels.
- Sales Support: Upsell hotel amenities and local attractions to enhance the guest experience and contribute to revenue goals.
Qualifications
- Personality: A friendly, outgoing, and professional demeanor with a genuine desire to serve others.
- Communication: Excellent verbal and written communication skills in English.
- Reliability: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Experience Level: No prior hospitality experience required; we provide comprehensive on-the-job training.
- Education: High school diploma or equivalent is preferred.
- Technical Skills: Basic computer proficiency and comfort with Point of Sale (POS) systems.