Job Description
Join our award-winning hospitality team as a Front Desk Agent! We're urgently seeking dynamic professionals to deliver exceptional guest experiences in New York and Florida. This full-time role offers competitive compensation, flexible shift schedules, and growth opportunities in the heart of the hospitality industry. If you're passionate about customer service and thrive in fast-paced environments, apply today!
Responsibilities
- Manage check-in/check-out procedures efficiently using hotel software systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, maintain accurate financial records, and manage cash handling
- Coordinate with housekeeping, maintenance, and other departments for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk area at all times
- Assist during emergency situations following established protocols
Qualifications
- 1+ years of front desk or customer service experience in hospitality
- Proficiency in hotel management software (Opera, Fidelio, etc.)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Basic knowledge of NYC/FL tourism attractions and transportation
- Multilingual abilities (Spanish/Portuguese) highly valued
- Must pass background check and drug screening