Job Description
Join our award-winning hospitality team at the heart of the Las Vegas Strip! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences at Grand Mirage Resort & Casino. As the first point of contact, you'll create memorable arrivals and departures while managing high-volume operations with precision and warmth. This urgent hiring opportunity includes competitive pay, comprehensive benefits, and rapid career advancement in one of the world's premier destinations.
Why You'll Love Working Here:
- Comprehensive health/dental/vision benefits after 60 days
- 401(k) matching program
- Employee discounts on resort amenities and dining
- Free parking and shuttle service
- Tuition reimbursement program
Responsibilities
- Efficiently manage guest check-in/check-out processes with zero errors
- Handle reservation modifications and room assignments using Opera PMS
- Resolve guest inquiries and complaints with empathy and solutions
- Process payments and manage cash handling procedures
- Coordinate with housekeeping, security, and valet departments
- Upsell premium rooms and amenities using sales techniques
- Maintain accurate guest records and billing information
- Execute emergency response procedures per company protocols
Qualifications
- Minimum 1 year hospitality front desk experience required
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid NV Gaming Card or ability to obtain immediately
- High school diploma or equivalent
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling accuracy