Job Description
Join our award-winning luxury hotel in the heart of Arlington, VA as a Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences while managing all front desk operations. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities within our expanding hotel chain. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries, modifications, and confirmations via phone/email
- Resolve guest concerns promptly and coordinate with housekeeping/management
- Process payments, manage billing discrepancies, and maintain accurate records
- Operate PMS systems and utilize hotel technology to optimize operations
- Collaborate with concierge and valet teams to enhance guest services
- Uphold brand standards through professional appearance and service excellence
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, Delphi) preferred
- Exceptional communication and problem-solving abilities
- Ability to multitask in high-pressure situations
- Valid Virginia driver's license and clean driving record
- Flexible availability including weekends and holidays
- Basic knowledge of Arlington attractions and transportation
- High school diploma or equivalent required