Job Description
Join our award-winning team at Seattle Grand Hotel as a Front Desk Agent! We're urgently hiring passionate professionals to deliver exceptional guest experiences in the heart of downtown Seattle. This role offers competitive pay, flexible shift schedules, and opportunities for career growth in a luxury hospitality environment. If you thrive in fast-paced settings and excel at creating memorable moments, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining a warm, welcoming demeanor
- Manage reservations and optimize room assignments using hotel software
- Handle guest inquiries and resolve issues promptly with a solutions-oriented approach
- Process payments and accurately maintain financial records
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Uphold brand standards through exceptional service and attention to detail
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency in property management systems (e.g., Opera, Delphi)
- Exceptional communication and interpersonal skills
- Ability to multitask effectively during peak hours
- Flexibility to work evenings, weekends, and holidays
- Valid Washington state driver's license preferred
- High school diploma or equivalent required