Job Description
Join our award-winning team at Grand Hotel Kansas City! We're urgently seeking passionate hospitality professionals to elevate our guest experience. As a Front Desk Agent, you'll be the cornerstone of our operations, creating memorable moments for every guest. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of Kansas City's bustling hospitality scene. Apply now to become part of our legacy of excellence!
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Handle guest inquiries and resolve issues with exceptional service
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain accurate records of guest preferences and special requests
Qualifications
- Minimum 1 year hotel or customer service experience required
- Proficiency in hotel property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts, including nights/weekends/holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of local attractions and services