Job Description
Join our award-winning team at Grandview Hospitality Group as a Front Desk Agent for weekend shifts! We're seeking energetic professionals to deliver exceptional guest experiences at our premier downtown Cleveland location. Enjoy competitive pay, flexible scheduling, and career advancement opportunities while working in a dynamic hospitality environment. Why join us? Comprehensive training, employee discounts, and a supportive team culture focused on excellence. Perfect for students, career changers, or hospitality enthusiasts seeking weekend flexibility. Apply today to become part of Cleveland's premier guest service team!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, resolve complaints, and provide local recommendations
- Process payments, manage billing discrepancies, and maintain cash drawer security
- Coordinate housekeeping requests and maintenance issues with appropriate departments
- Uphold brand standards through meticulous attention to cleanliness and presentation
- Collaborate with team members to ensure seamless weekend operations
- Utilize hotel management software (Opera, Cloudbeds) for daily tasks
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management systems and Microsoft Office
- Ability to multitask in fast-paced environments
- Flexible availability including weekends, evenings, and holidays
- Basic knowledge of Cleveland attractions and transportation
- Valid driver's license (for occasional errands)