Job Description
Join our award-winning hospitality team as a Front Desk Agent at Metropolitan Hotel Group! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences in the heart of Cleveland. No prior experience required – we provide comprehensive training to kickstart your career in hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our luxury hotel chain. Be the first face our guests see and make lasting impressions every day!
Responsibilities
- Warmly welcome and register guests with exceptional service
- Manage reservations and check-in/check-out procedures efficiently
- Handle guest inquiries and provide local Cleveland recommendations
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Maintain a clean, organized, and professional front desk area
Qualifications
- High school diploma or equivalent (current students welcome)
- Outstanding customer service attitude and communication skills
- Basic computer proficiency (training provided)
- Ability to multitask in a fast-paced environment
- Reliable and punctual with strong attention to detail
- No prior experience necessary – we train you!