Job Description
Join our award-winning hospitality team at the heart of New Orleans' vibrant French Quarter! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and want to grow their hospitality career. Enjoy competitive pay, flexible scheduling, and the opportunity to work in one of America's most iconic destinations.
What We Offer:
- Competitive hourly wage + performance bonuses
- Comprehensive training program
- Employee discounts on hotel stays and dining
- Health benefits for part-time employees (20+ hours/week)
- Opportunities for career advancement
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using Opera PMS
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Maintain cleanliness and organization of the front desk area
Qualifications
- Previous front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Proficiency with hotel management software (Opera, Fidelio)
- Ability to work flexible weekends and holidays
- Basic math and cash handling skills
- High school diploma or equivalent required
- Valid Louisiana hospitality certification (or willingness to obtain)