Job Description
Join our award-winning luxury hotel in Manhattan's vibrant NoMad district as a Guest Experience Manager. You'll be the cornerstone of our legendary service culture, crafting unforgettable moments for discerning travelers while leading a dynamic front office team. This role offers the opportunity to shape guest experiences at one of New York's most iconic destinations.
Our ideal candidate thrives in high-energy environments, possesses exceptional interpersonal skills, and is passionate about exceeding luxury hospitality standards. Enjoy competitive benefits including health insurance, 401k matching, and exclusive hotel discounts worldwide.
Responsibilities
- Lead front office operations and supervise 10+ team members
- Design personalized guest experiences based on preferences and special occasions
- Resolve complex guest inquiries with discretion and efficiency
- Train staff on service standards and emergency protocols
- Collaborate with F&B and housekeeping departments for seamless guest journeys
- Analyze guest feedback to implement service improvements
- Manage VIP arrivals and special event accommodations
Qualifications
- 5+ years luxury hotel front office experience required
- Proven leadership in guest satisfaction metrics
- Advanced knowledge of Opera PMS and yield management systems
- Exceptional problem-solving and conflict resolution abilities
- Fluency in English; additional languages preferred
- Valid NYC Food Protection Certificate
- Ability to work flexible schedules including nights/weekends
- College degree in Hospitality Management preferred