Job Description
Join our award-winning team as a Front Desk Agent and become the first point of contact for guests experiencing luxury hospitality. This weekend shift position offers competitive pay and a vibrant work environment in Kansas City's premier district. We're seeking energetic professionals who thrive in fast-paced settings and excel at creating memorable guest experiences. Enjoy flexible scheduling, comprehensive benefits, and opportunities for career advancement within our growing hospitality brand.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management software
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Execute upselling strategies for premium room categories and amenities
Qualifications
- Previous front desk or customer service experience in hospitality preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel management systems (e.g., Opera, Delphi)
- Ability to multitask effectively during peak weekend periods
- Basic knowledge of local attractions and transportation options
- Strong problem-solving abilities and conflict resolution skills
- Flexible availability for weekend shifts (Fri-Sun)