Job Description
Join our award-winning team at Harborview Resorts & Spas as a Weekend Front Desk Agent! We're seeking dynamic hospitality professionals to deliver exceptional guest experiences during our peak weekend operations. As the first point of contact, you'll create memorable stays for travelers seeking luxury and relaxation in Jacksonville's vibrant coastal district. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement within our growing hospitality chain.
Responsibilities
- Manage check-in/check-out processes efficiently using hotel management software
- Handle guest inquiries, requests, and resolve service issues with professionalism
- Process payments, maintain accurate guest records, and manage room inventory
- Coordinate with housekeeping and maintenance teams to ensure operational excellence
- Upsell resort amenities, packages, and local attractions to enhance guest experiences
- Maintain a clean, organized front desk environment with all supplies readily accessible
- Respond promptly to emergency situations following established protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience preferred
- Proficiency in property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments with attention to detail
- Flexible availability to work weekends (Fri-Sun) and holidays
- Basic knowledge of Jacksonville tourism attractions and services
- Valid Florida driver's license and reliable transportation
- High school diploma or equivalent; hospitality certification a plus