Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Horizon Hotels! We're seeking a customer-focused professional to deliver exceptional guest experiences during our high-demand weekend shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to make a lasting impression on our international clientele. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement within our renowned hotel chain.
Responsibilities
- Check in/out guests efficiently with warm professionalism and accuracy
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and escalate complex issues to management
- Maintain secure handling of guest information and payment processing
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and manage daily cash reconciliation
- Utilize hotel management systems (Opera/PMS) for all operations
Qualifications
- 1+ years hospitality or customer service experience required
- Proficiency in hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability for weekend shifts (Fri-Sun)
- Basic math and cash handling proficiency
- High school diploma or equivalent required