Job Description
Join our award-winning luxury hotel in the heart of Los Angeles! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and excel at creating memorable stays for our discerning clientele. Enjoy competitive compensation, flexible scheduling, and career growth opportunities within our renowned hospitality group.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and room inventory with meticulous attention to detail
- Respond to guest inquiries and resolve issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk area at all times
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask effectively in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexible weekend availability (Saturday/Sunday shifts)
- Basic knowledge of Los Angeles attractions and transportation
- Valid California driver's license (for airport runs as needed)