Job Description
Join our vibrant hospitality team as a Front Desk Agent at the prestigious Grand Harbor Hotel Baltimore! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences during weekend shifts. Perfect for newcomers to the hospitality industry, this role offers comprehensive training and a pathway to career growth in Baltimore's dynamic tourism sector. Enjoy competitive pay, flexible scheduling, and a supportive work environment where your smile makes a difference!
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Assist with luggage and special guest requests
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with technology
- Ability to work weekends and holidays reliably
- Attention to detail and organizational abilities
- Positive attitude and problem-solving mindset
- Must be authorized to work in the United States