Job Description
Welcome to Raleigh Luxury Hospitality, where we redefine the standard of excellence in the hospitality industry. We are currently seeking a charismatic and detail-oriented Front Desk Agent to join our elite team, specifically for our high-volume weekend shifts. If you possess a passion for service and thrive in a fast-paced environment, we want you to be the face of our brand.
In this role, you will be the first point of contact for our guests, setting the tone for a luxurious and memorable stay. We offer a competitive compensation package, flexible scheduling, and a supportive work culture that values your contribution.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a welcoming atmosphere.
- Check-In/Check-Out: Efficiently process reservations, check-ins, check-outs, and payment transactions using the Property Management System (PMS).
- Communication: Manage incoming phone calls and emails, answering inquiries and directing messages with professionalism.
- Problem Resolution: Handle guest complaints or issues promptly and escalate complex matters to management while maintaining a calm demeanor.
- Front Office Management: Maintain the lobby area and front desk supplies to ensure a pristine and organized environment.
- Collaboration: Coordinate with housekeeping and maintenance teams to ensure guest rooms and common areas meet our high standards.
Qualifications
- Experience: Minimum of 1 year of experience in a front desk, concierge, or hospitality role.
- Availability: Must be available to work weekends (Friday, Saturday, and Sunday) consistently.
- Skills: Strong verbal communication skills and a professional telephone manner.
- Technical Proficiency: Basic computer literacy and familiarity with hotel software (e.g., Opera, FrontDesk) is preferred.
- Appearance: Professional appearance and grooming standards are required.
- Attitude: A positive, proactive, and service-oriented mindset.