Job Description
Join our award-winning luxury hotel in downtown Milwaukee as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences and drive operational excellence. This immediate hire position offers competitive compensation, comprehensive benefits, and career growth opportunities in Milwaukee's vibrant hospitality scene.
Responsibilities
- Check in/out guests with precision and efficiency while maintaining a warm, welcoming demeanor
- Manage reservations, room assignments, and billing inquiries using hotel management software
- Address guest concerns promptly and escalate complex issues to management
- Process payments, handle cash transactions, and balance daily reports
- Collaborate with housekeeping, maintenance, and valet teams to ensure seamless operations
- Local tourism knowledge to provide personalized recommendations to guests
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Valid Wisconsin driver's license preferred