Job Description
Join our award-winning luxury hotel in downtown Minneapolis and become the heart of our guest experience! We're seeking charismatic Front Desk Agents to deliver exceptional service during weekend shifts. As the first point of contact, you'll create memorable moments while managing check-ins, concierge requests, and VIP guest interactions. Enjoy competitive pay, complimentary hotel stays, and career advancement in a vibrant urban setting.
Responsibilities
- Handle seamless guest check-ins/check-outs with warm professionalism
- Manage reservation system and optimize room assignments
- Resolve guest inquiries and service requests promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Upsell premium amenities and local experiences
- Maintain pristine front desk and lobby appearance
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in Opera/PMS reservation systems
- Ability to work flexible weekend shifts (Fri-Sun)
- Basic knowledge of Minneapolis attractions and services
- Strong attention to detail and multitasking abilities
- Valid Minnesota hospitality alcohol certification
- Positive attitude and problem-solving mindset