Job Description
Join our award-winning team at Luxury Stay Hotels and become the face of our Austin property! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences during high-demand weekend shifts. This role is perfect for hospitality professionals who thrive in dynamic environments and prioritize guest satisfaction above all.
What We Offer:
- Competitive weekend shift premiums
- Comprehensive training program
- Employee discounts on hotel stays
- Opportunities for advancement
- Supportive team culture
Responsibilities
- Efficiently manage guest check-in/check-out processes with warm professionalism
- Handle reservation inquiries and modify bookings using Opera PMS
- Resolve guest complaints with empathy and solution-focused approaches
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance teams for guest requests
- Promote hotel amenities and local Austin attractions
- Maintain cleanliness and organization at the front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (Opera preferred)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environments
- Weekend availability (Fri-Sun) and flexibility for holidays
- Basic cash handling and reconciliation skills
- Texas hospitality certification (or willingness to obtain)