Job Description
Join our award-winning luxury hotel in the heart of downtown San Francisco! We're seeking a charismatic Front Desk Agent to be the first point of contact for our international guests. As the face of our boutique property, you'll create memorable experiences through exceptional service while managing check-ins, reservations, and guest inquiries. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work in one of the world's most vibrant cities.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using Opera property management system
- Handle guest inquiries, resolve complaints, and anticipate needs proactively
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, valet, and concierge teams for seamless operations
- Upsell hotel amenities, dining packages, and local attractions
- Maintain cleanliness and professional appearance of the front desk area
- Execute emergency response protocols and security procedures
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid California driver's license and clean driving record
- Basic knowledge of San Francisco attractions and transportation
- Fluency in English; Spanish proficiency highly valued
- Ability to stand for extended periods and lift up to 25 lbs