Job Description
Join Cleveland's premier hospitality destination as a Front Desk Agent with weekly pay! Grand Hotel Cleveland is seeking a dynamic professional to deliver exceptional guest experiences in our downtown landmark. Enjoy competitive hourly rates, consistent weekly paychecks, and opportunities for career advancement in the heart of Ohio's vibrant tourism scene.
As the first point of contact for our international and domestic guests, you'll embody our commitment to luxury service. This role offers a fast-paced environment where your problem-solving skills and warm personality will shine. We provide comprehensive training and a supportive team culture that values work-life balance.
Responsibilities
- Manage seamless guest check-in/check-out procedures using PMS systems
- Handle reservation inquiries, modifications, and room assignments
- Process payments, manage cash handling, and reconcile daily transactions
- Resolve guest concerns promptly with empathy and professionalism
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize yield management principles to maximize occupancy
- Maintain accurate guest records and confidential information
- Assist with VIP arrivals and special event coordination
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution abilities
- Strong attention to detail and organizational skills
- Ability to work flexible schedules including weekends/holidays
- Basic knowledge of Cleveland attractions and transportation
- High school diploma or equivalent required
- Valid Ohio driver's license preferred