Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and experience the excitement of Louisville's premier hospitality destination! We're seeking energetic professionals to deliver exceptional guest experiences with the added benefit of weekly pay. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment where your dedication is recognized every week.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve issues with exceptional service standards
- Process payments and manage billing transactions securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform daily audits of occupancy reports and revenue data
- Uphold brand standards through professional appearance and communication
- Collaborate with management to optimize guest satisfaction metrics
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid driver's license and clean driving record
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent required
- First Aid/CPR certification preferred