Job Description
Join our award-winning team at Grand Hotel Jacksonville as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences with weekly pay. Enjoy competitive compensation, comprehensive benefits, and a vibrant downtown location. Perfect for hospitality pros seeking stability and growth.
Responsibilities
- Manage check-in/check-out processes with efficiency and warmth
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean, organized lobby environment
- Utilize PMS systems for daily operations
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- High school diploma or equivalent required
- Valid Florida driver's license preferred
- Basic knowledge of Jacksonville area attractions