Job Description
Join our award-winning team as a Front Desk Agent in Fresno, Illinois! We're seeking energetic hospitality professionals to deliver exceptional guest experiences with weekly pay. Enjoy competitive benefits, career growth opportunities, and a vibrant work environment in our boutique hotel. If you're passionate about creating memorable stays and thrive in fast-paced settings, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and room assignments
- Process payments, manage cash operations, and reconcile daily transactions
- Address guest concerns with prompt solutions to ensure satisfaction
- Coordinate with housekeeping, maintenance, and security teams
- Market hotel amenities and services to enhance guest experiences
- Maintain accurate records of guest feedback and incident reports
Qualifications
- 1+ years front desk or customer service experience preferred
- Proficiency with PMS systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required