Job Description
Join our award-winning team at Coastal Hospitality Group, where we blend luxury with Southern hospitality! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences at our premier Virginia Beach oceanfront resort. Enjoy weekly pay, competitive benefits, and a vibrant work culture that values growth and recognition. As a cornerstone of our guest services, you'll be the first point of contact, creating memorable stays while advancing your hospitality career. We offer paid training, flexible scheduling, and opportunities for advancement into leadership roles. Ready to make waves in your career? Apply today!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing with precision
- Resolve guest inquiries and complaints proactively to ensure satisfaction
- Coordinate with housekeeping, maintenance, and valet teams seamlessly
- Process payments and maintain accurate financial records
- Utilize Opera property management system effectively
- Uphold brand standards for cleanliness and safety protocols
- Act as a local tourism ambassador with destination knowledge
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Strong problem-solving and conflict resolution abilities
- Excellent communication and multitasking skills
- Ability to work flexible shifts including nights/weekends
- Valid Virginia driver's license (if required for errands)
- Basic math and cash handling accuracy
- Positive attitude with a passion for exceeding guest expectations