Job Description
Join our award-winning Charlotte hotel team as a Front Desk Agent and experience the perfect blend of hospitality and career growth! We offer competitive weekly pay, comprehensive benefits, and a vibrant work environment in the heart of Uptown Charlotte. As the first point of contact for our guests, you'll create memorable experiences while advancing your career in the luxury hospitality industry. Apply today to start earning weekly!
Responsibilities
- Deliver exceptional guest service with warm check-ins/check-outs and personalized recommendations
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest complaints with empathy and resolve issues promptly
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Maintain accurate guest records and process payments efficiently
- Execute upselling strategies to enhance guest experience and revenue
- Adhere to safety protocols and emergency procedures
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in PMS systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid North Carolina driver's license (if required for errands)
- Flexible availability including nights, weekends, and holidays
- Professional appearance and positive attitude
- Basic knowledge of Charlotte attractions and local area