Job Description
Join our award-winning team at Grand Hotel New York as a Part-Time Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences in the heart of Manhattan. Perfect for students and career-changers, this flexible role offers competitive pay, dynamic shifts, and growth opportunities within our luxury hotel chain. Be the first point of contact for international travelers, corporate clients, and leisure guests while showcasing your passion for service excellence.
Responsibilities
- Manage seamless check-in/check-out processes using Opera property management system
- Handle guest inquiries with multilingual proficiency (English/Spanish preferred)
- Process cash/credit transactions and maintain accurate financial records
- Coordinate housekeeping and maintenance requests for guest rooms
- Upsell premium amenities and dining packages to enhance guest stays
- Resolve guest complaints with empathy and proactive solutions
- Collaborate with concierge team for transportation/activity bookings
Qualifications
- 1+ years hospitality or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in hotel PMS systems (Opera, Delphi, etc.)
- Flexible availability including weekends, nights, and holidays
- High school diploma or equivalent; hospitality degree preferred
- Valid New York State Food Handler's Certificate
- Ability to stand for extended periods and lift 25 lbs