Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Pacific Grand Hotel in Los Angeles! We're seeking charismatic professionals to deliver exceptional guest experiences with weekly pay and flexible shift schedules. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in California's vibrant hospitality industry.
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries and resolve issues using hospitality best practices
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems (PMS) for reservation management
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in PMS systems (e.g., Opera, Amadeus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends/holidays
- High school diploma or equivalent required
- Valid California driver's license preferred