Job Description
Join our dynamic hospitality team as a Front Desk Agent in Baltimore, MD! Enjoy weekly pay, flexible shift work, and a supportive environment where your customer service skills shine. We're seeking energetic professionals to deliver exceptional guest experiences while working in a fast-paced, rewarding setting. Apply today to start your career with us!
Responsibilities
- Manage check-in/check-out procedures with precision and professionalism
- Handle guest inquiries, reservations, and payment processing
- Maintain accurate records using property management systems
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards during all guest interactions
- Resolve guest concerns promptly and escalate when necessary
- Assist with daily audits and reporting tasks
Qualifications
- High school diploma or equivalent required
- 1+ years front desk or customer service experience preferred
- Proficiency with reservation systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts, nights, weekends, and holidays
- Basic math and cash handling accuracy
- Valid driver's license and reliable transportation