Job Description
Launch your hospitality career with Grand Hotel Tampa! We're seeking energetic Guest Services Representatives to create memorable guest experiences. Enjoy competitive pay, flexible shift schedules, and comprehensive training. Join our award-winning team and grow your career in one of Florida's most vibrant cities.
Responsibilities
- Deliver exceptional front desk service including check-in/check-out procedures
- Manage reservation systems and optimize room allocations
- Resolve guest inquiries with professionalism and efficiency
- Coordinate housekeeping and maintenance requests
- Process payments and handle cash transactions accurately
- Collaborate with cross-departmental teams during peak hours
- Maintain detailed guest preference records
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Flexible availability for day/night/weekend shifts
- Basic computer proficiency with reservation systems
- Strong communication and problem-solving skills
- Ability to stand for extended periods
- Valid Florida driver's license preferred